Welcome to CSP's eTicket SystemIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. CSP's Support hours are Monday thru Friday 8:00 AM to 3:30 PM, excluding Holidays. CSP does not provide after hours support. DO NOT USE YOUR PERSON EMAIL ADDRESS - THOSE TICKETS WILL BE CLOSED AUTOMATICALLY!
It is a violation of IT policy to share your password with anyone. Please see your HR department for a list of IT policies.
PayCor and ADP users - if you need your account reset for either of these sites - you must contact your Finance Department. CSP cannot reset passwords or unlock accounts for PayCor or ADP.
HSMS Users - DO NOT put a ticket in to have your password reset - please see your staff HSMS Administrator or your supervisor. CSP will NOT reset passwords on HSMS.
Please use Google Chrome for HSMS.
When placing a toner order - you must select "Purchase" from the help topics. Include the Make/Model of the printer and the toner part number. Example: HP is the make, LaserJet 1212nf is the model and HP 85A is the toner part number.
Click here to start the CSP Support Tool Click here to view the "How To" articles.
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.